In our islands, philoxenia (the Greek word for hospitality) is literally in our blood. Those of you who have been with us before, are aware of our firm dedication to provide a holiday experience like no other. Now, more than ever before, we also have a firm commitment to take all required measures to enable you enjoy your stay safely.
TRAVELING TO THE AEGEAN ISLANDS BY AIR OR SEA
We would like to inform you that based on the Greek Government’s decision, all travelers to any Greek airport, port or land border, are obliged to have completed the special Passenger Locator Form at least 24 hours before their entrance to the country. The Passenger Locator Form (PLF) can be found here. Upon submitting the PLF, travelers will receive a confirmation email and one day before their arrival they will receive a personal QR code. This code must be presented, either via mobile phone or in printed form, at the borders upon arrival. Travelers arriving at Greek airports, ports and borders from abroad will be subject to random Covid-19 testing upon their arrival.
Arrival of passengers at the arrival gate.
Transfer to the area where screening personnel are located and check the unique quick response (QR) code each passenger shows on their mobile phone screen or printed QR form.
Screening personnel direct passengers, depending on their QR code, either to the screening area or to the exit (baggage claim area or passport control).
For those who will take the test for the new coronavirus SARS-CoV-2, by a trained health team, until the screening results become available, they are obliged to self-isolate at the address of their final destination as declared on their passenger locator form (PLF). Upon completion of the screening, they are directed towards the exit.
All passengers must comply with all of the necessary preventive hygiene measures (use of masks and physical distancing).
Arrival of incoming passengers on foot at the main entry gate.
Incoming passengers arriving in vehicles are directed to the special entry gate.
All passengers are transferred to areas where screening personnel are located and check the unique quick response (QR) code each passenger shows on their mobile phone screen or printed QR form.
Depending on passengers’ QR code, screening personnel either direct them to the screening area or allow them to enter the country. Until the screening results become available, passengers who are tested for the new coronavirus SARS-CoV-2 by a trained health team are obliged to self-isolate at the address of their final destination as declared on their passenger locator form (PLF). Upon completion of the screening they are allowed to enter the country.
All passengers must comply with all of the necessary preventive measures (use of masks and physical distancing).
ARRIVING AT YOUR DESTINATION
The Aegean islands are ready to welcome you, implementing all the necessary and obligatory protocols and measures issued by the Greek Government and the local authorities. The Greek national health system implements a thorough emergency plan, designating hospitals responsible for COVID-19 treatment. Moreover, the Greek government and the local authorities have designated at least one hotel in most destinations to operate as a Covid-19 special quarantine hotel. This hotel will be in a position to accommodate travelers with light symptoms who are not in need to be treated in a hospital.
Employees in the tourism industry in all our destinations have completed online training sessions for COVID-19 safety measures and are now accredited and ready to serve you. Local communities continue to implement physical and social distancing and are ready to offer the famous Greek hospitality to our guests!
In case you will get a transfer, you and the driver should always wear a mask. Based on Greek Government’s decision, taxis and minivans (up to 7 seats) can transfer up to 3 persons, excluding the driver. 8 and 9 seaters can transfer up to 5 persons, excluding the driver. Busses can transfer up to 65% of their total capacity, excluding the driver. Be assured that all vehicles will follow specific sanitization measures in order to safeguard your health and safety, according to Greek Government’s protocols.
DURING YOUR STAY
Following the Greek Government’s decisions, all accommodation units will maintain a travelers’ information log in full compliance with GDPR protocols. For the safety of our guests all accommodation public areas have been redesigned following social distancing rules and sanitization protocols. This of course applies to all outdoor pool and beaches, so that our guests can enjoy the famous Greek Sea & Sun with peace in mind.
Housekeeping will be enhancing daily cleaning and sanitizing procedures on accommodation properties, to ensure the safety and comfort of guests.
Please do not hesitate to ask your accommodation to inform you more specifically on all measures they are undertaking to safeguard your stay.
You may read here the detailed health protocols that apply for all hotels in Greece: http://www.visitgreece.gr/en/home/health_protocols_
All restaurants and bars will continue to operate under high standards of safety. According to government guidelines, tables are placed only in outdoor and semi-outdoor areas, with a safe distance from each other, while a rule of one (1) customer per m2 of available outdoor space and one (1) customer per 2.2 m2 for indoor spaces is in place. The maximum number of people allowed to sit at a table is six, with the exception of families with minor children. The staff are required to wear a mask or face covering. Wearing a mask for customers is advisable but not required.
Archaeological sites and museums allow a specific number of visitors per hour to enter, while a particular procedure at the entrance and exit of visitors is also applied. It is recommended for the public to use masks, hand sanitisers and keep the indicated/prescribed distances.
You could also enjoy summer open-air cinemas, currently operating at a capacity limit of 75%, without a screening break (the canteens will be open throughout the screenings, in order to avoid overcrowding). There will be a vacant seat next to every two or four spectators (if applicable). All measures concerning the sanitation of premises, as well as social distancing at the counter will be in force and contactless transactions are advised. Pre-purchase of an e-ticket, where available, is also recommended.
FREQUENTLY ASKED QUESTIONS – TRAVEL Q&A
A: Updated information on the list of countries whose residents are allowed to travel in Greece can be found in https://greecehealthfirst.gr/ under the “I want to travel to Greece. Can I?” section.
A: All visitors from air, land or sea, will be subject to random tests upon arrival. Upon being tested, the passenger is free to move to their final destination. In the event of a positive result, they will be contacted and placed on 14-day quarantine, with expenses covered by the Greek state.
A: Sample testing is a mandatory element of the entrance procedure.
A: The use of a face mask is COMPULSORY in:
Planes, Boats, Trains, Metro Railway System, Buses / Trolleybuses, and Taxis / Mini Vans, Hospitals, and Health & Diagnostic Centers, Food Stores (supermarkets, bakeries, butcher shops, fish markets, candy stores), Museums, Retail Stores, Banks and Public Service Offices, Hair and Beauty Salons, Elevators.
The use of a face mask is RECOMMENDED in:
Restaurants, Bars, Stairs, all open spaces, and indoor areas where social gatherings and physical distance can’t be maintained.
A fine of €150 will be payable for not wearing a mask in areas where this is required.
A: Yes. From 1 July all resort hotels are allowed to operate in compliance with specific hygiene protocols.
A: The Ministry of Tourism has a plan of audits and we encourage all enterprises to seek third party accreditation. We have also set up a training and information website for employees and owners in order to ensure that the knowledge of the protocols is disseminated in a timely and responsible manner. Finally, we have established steep fines for those neglecting their duties. In case of complaints, visitors can call the four-digit number 1572 of the Ministry Tourism.
A: Restaurants, cafes bars, entertainment parks, spas, open – air cinemas, festivity and cultural event venues and museums are open under specific hygiene protocols. Archaeological sites as well as organized and non-organized public beaches are also operating under specific hygiene protocols.
A: Travel by train, bus, plane or ship is permitted within the country’s borders. Under current rules, the Greek government has banned both cruise trips and the docking of cruise ships at Greek ports.
A: The use of face coverings is mandatory on all public transport (metro, buses, taxis, private vehicles, etc.). A fine is imposed for not wearing a face covering. Taxis/minibuses of 5 and 7 seats or private vehicles/minibuses can only carry up to 3 passengers. Minibuses of 8 and 9 seats can carry up to 5 passengers. Parents with minor children are exempted from the rule.
For travel by car, intercity buses or touring coaches and train, the use of a face covering is mandatory, while all trips take place at a capacity of 65% of normal levels.
For ferry trips, passengers’ temperature checks are required. Passengers are required to use a face covering and practice social distancing while being at the ‘aircraft seats’ (seats set in rows as in aircrafts) of the ferry, as well as in all communal areas of the ship.
Passenger vessels with cabins sail at 65% of their capacity while both passenger vessels without cabins and speedboats at 60% of their capacity. Social distancing during boarding and disembarkation is compulsory.
Cabins can accommodate only one person, except in cases involving families or disabled people with their companion/carer.
Cable cars, such as e.g. in Lycabettus Hill, are closed to the public, with the exception of the cable car of Santorini.
A: The Greek state will cover expenses related to hospitalization of visitors suffering from Covid-19 symptoms.
A: In the event of a confirmed infection, close contacts of the case will be transferred to a separate quarantine accommodation at the expense of the Greek state. Remaining guests will continue their holidays.
A: Greece will cover transfer to hospital and medical costs as well as stay in quarantine hotel if needed. We urge airlines travel agents and hotels to offer maximum flexibility during this time of customer and regulatory uncertainty.
A: Subject to evaluation, such tests can be accepted.
A: All visitors can enter through Promachonas border station.
A: Essential travel is allowed through Nymfaia, Krystallopigi, Kakavia, Kipi, Evzones and Promachonas points of entry.